Services
Virtual Operations Consulting
COVID-19 has forced many companies to rapidly adjust to the world of virtual workplaces. The structure and operations of virtual teams is very different than the traditional office workplace. Communicating, onboarding, and motivating employees who work virtually presents unique challenges for many organizations. I have 20 years of experience working in the online world and 10 years of experience leading virtual teams and handling data management. What can I help you with?
Excel Data Setup & Analysis
Do you need Excel functions written or cleaned up? Do you have data that needs to be analyzed? Is your data spread across multiple spreadsheets and you need someone to pull it altogether into a more usable system? I’m adept with both Microsoft Excel and Google Sheets. I can rework your sheets or just clean them up. I can create new systems for you, and I can adjust your sheet data so it’s set to import into ZenDesk Sell or whatever other software system you’re using. How can I help you?
Employee/Client Training Systems and Manuals
Today’s world is full of new systems, software, SaaS platforms, Apps, Dapps, and more! Having an outside company collaborate on your documentation is ideal because it gives you the assurance that anyone can understand it – even those without insider knowledge! I have experience in taking proprietary software (with no training materials that exist), writing training manuals, and getting whole teams up and running on the software to meet the client’s needs. My services for you starts when I begin to learn your software, processes, and operations, putting myself in the perspective of every type of new user you’re likely to have, to ensure that the end result is understandable by all!
Employee Satisfaction Analysis
Employee turnover rates affect your bottom line through training costs, efficiency costs, and customer satisfaction. Do you want to discover the factors that are affecting your employee satisfaction? I was honored to earn a 71 net promotor score after years of learning from my own experiences! I’ll dive in to discover what your organization can do to decrease your turnover costs and increase your employee satisfaction. Can I help you discover how to retain your best and brightest talent?
Internal Communications Analysis
The Internal Communications network of your organization is its nervous system. Clear and efficient communication is necessary at every level for an optimized organization, but identifying breakdowns is only the first step. I’ll gather data from your organization to identify both the areas where your employees excel and areas that need improvement. Then I’ll present a detailed analysis outlining your path to a clear, effective network of communication. How can I help you today?
Experience includes:
Internal Communications
- Design and creating of training guides and documentation for virtual learning
- Video Training demos for trainees
- Online communication including email, video presentations, chat, and live webmeetings
People Management
- Projecting and planning staffing needs at scale
- Interviewing prospective team members and hiring
- Creating and managing onboarding processes
- Reduced staff turnover by 80%
- Increased staff NPS to 71
Operations
- Scaled operations through 200% growth in a single season
- Managed 700% division growth over 8 years
- Spearheaded collaboration of my team’s operations with client operations and computer systems
- Managed the budgets for 6 data center contracts around the world
- Created spreadsheet systems to manage expenditures, rewards calculations, and crypto wallet addresses involving millions of dollars of tokens/month
- Working with overseas investors and startup key players
Technical Skills
- Microsoft Office suite including Excel (advanced skills), Word, Powerpoint
- OpenOffice Calc suite
- Google Docs suite including Sheets (advanced skills), Docs, Forms, Slides
- ZenDesk Support & Sell
- MailChimp
- Shopmetrics & Sassie
- TeamPay
- Jira
- Asana
- WordPress
- Client Proprietary Software